My Brita FAQ
LOGGING IN & MY ACCOUNT:
How can I change my email address or other MY BRITA™ account information?
After signing into MY BRITA™, go to your MY BRITA™ profile and edit your account information.
How do I reset a MY BRITA™ ID (or I can’t remember it)?
If you don’t remember or want to reset your user ID, visit your MY BRITA™ profile and follow the directions. We’ll email you simple instructions for resetting your ID.
How do I reset a MY BRITA™ password (or I can’t remember it)?
If you don’t remember or want to reset your MY BRITA™ password, visit your MY BRITA™ profile and follow the directions. We’ll send you simple instructions, and you’ll be all set—or reset, as the case may be.
If I register for a MY BRITA™ account and the associated sweepstakes, how will my information be used?
How can I be removed from your mailing list?
Don’t want to receive our emails anymore? We’re sad to see you go, but happy to help. You can opt out by clicking the “unsubscribe” link at the bottom of any of our emails, or log into your account on our website and change your communication preferences.
EARNING & REDEEMING POINTS:
Which products qualify for MY BRITA™ points?
Click here to see a full list of qualifying products.
I’m trying to upload my receipt but I received an error message. What should I do?
Your receipt upload might not work because:
- It’s not the right type of file: We accept .jpg or .png formats
- The file is too big: Sorry, but files can’t exceed 5 MB. This must be a very elaborate receipt you’re trying to upload!
- The item was purchased before 1/1/2017: Your receipt must include an eligible Brita® item purchased on or after eligible dates outline in Terms and Conditions.
- The image was too blurry.
- It wasn’t an image of a receipt. Did you send us a cat picture instead?
- You’ve already uploaded and we accepted that same receipt.
We’ll let you know within 72 hours if your receipt was accepted or not. If it’s rejected, we’ll let you know exactly why.
My receipt was rejected. Why can’t I immediately resubmit it?
If a receipt is rejected, it may be because the date isn’t valid, the product isn’t a valid Brita® product or the image is blurry. If your receipt has a valid date and product, please take another (non-blurry) photo. Make sure the purchase date is clearly visible in the picture. If you’d like, you can circle the date and product on the receipt. Then, because you can only submit two receipts a week (Monday–Sunday), please wait until Monday to submit your receipt. See complete terms and conditions.
How many receipts can I upload in a week?
You can upload up to 2 receipts per week during the program duration.
When can I expect to receive my chosen rewards?
You should receive physical rewards like pitchers and bottles within 6–8 weeks from redemption. Digital rewards (i.e., coupons) should arrive in your email inbox within 72 hours of redemption. Has it been a while and you still haven’t received your reward? Contact us.
Why can’t I register with my P.O. box address?
Our shipping service can’t ship any prizes to a P.O. box, so if you’re identified as a winner, we need to send the prize to your home. Also, your home address allows us to identify your residence for eligibility.
My point balance seems wrong. What should I do?
Sometimes — especially if you’re earning points during a single session — the new points balance won’t be reflected in your account. First, try refreshing your browser window. Or sign out, close all browser windows, open a new browser window, and sign back in. Occasionally, as in the case of Receipt Upload, it can take up to 48 hours to approve your new points, so you won’t see them immediately in your account balance.
If your points balance still seems off, let us know.
May I redeem rewards with more than one account?
Nope, you can only enter with one account (one email address). Unfortunately, if we find a single user is using more than one account for redeeming rewards, we’ll have to declare all redemptions for those accounts null and void, including any prizes for sweepstakes.
How do I recycle my Brita® products?
Brita® has partnered with TerraCycle® to create a free recycling program for Brita® pitchers, dispensers, bottles, faucet systems, filters and filter packaging. Visit the Brita® Recycling page to get started, and give your old Brita® products a new life. As a MY BRITA™ member you can rack up points for recycling. Simply complete the form on the recycling page, and your free shipping label will be emailed to you. Make sure your waste is dry prior to shipping, pack them in a box, mail and we’ll take it from there. (Tip, you might want to place the Brita® products you’re shipping in a garbage liner or trash bag.) If you have further questions about recycling or shipping labels, please contact Customer Service and we’ll be happy to assist you.
For Brita® recycling, do I need to collect 5 lbs. of Brita® products?
Your shipment can be any size. There are two ways to get rewarded for recycling your Brita® products. The easiest and fastest way to get started is to download a free shipping label on the Brita Recycling page. You can ship any amount of Brita® products and earn points if you are a MY BRITA™ member. Alternatively, you can ship at least 5 lbs. of Brita® products through TerraCycle® and earn TerraCycle points, which can be redeemed for a variety of charitable gifts, product bundles, or a payment of $0.01 per point to the non-profit organization or school of your choice.
I am trying to recycle my Brita® products, but I didn’t get my shipping label emailed to me, what should I do?
If you didn’t get your shipping label or have further questions about recycling, please contact Customer Service and we’ll be happy to assist you.