How To Use Your Filters

Brita® Filter FAQs

  • Replacement Filters

    What Does Brita® Remove From Tap Water?

    The Brita Dispenser reduces contaminants found in tap water including chlorine (taste and order), copper, cadmium, zinc and mercury to deliver great-tasting Brita filtered water. Substances reduced may not be in all users water.  

  • Where Can I Buy My Brita® Filter?

    Please see our complete list of retailers or purchase online.

  • I have a question about my Infinity Pitcher. Where can I find product support information?

    You can find answers to frequently asked questions on the Pitcher Support page. If this information isn’t what you need, please send us an email or call 1-800-24-BRITA Monday – Friday 9am – 5:30pm EST.

  • Which filters do I use for my Brita pitcher?

    The latest pitcher and dispenser filters are compatible with all Brita pitchers and dispenser models.

  • How Do I Attach My Brita® Faucet Filtration System?

    Support the bottom of the filter system with one hand. Align the insert groove on the lower part of the cartridge with the Filter Replacement Indicator at the front of the filter cup. Insert the filter cartridge into the filter cup until a “click” is heard. Do not force the filter cartridge into the system base. Inserting the new filter cartridge automatically resets and activates the electronic Filter Replacement Indicator. A green signal will flash, indicating that the filter is engaged.

    19329000.019_BRT_CBI_FF-100_UsersGuide_V2

  • What happens if I fill reservoir above the Max Fill line?

    The purpose of the MAX FILL line is to help you avoid overfilling the reservoir.  It can be difficult to see how much you’re filling inside the reservoir, since the lid is blocking your view.  Caution: Filling above the MAX FILL line may result in overfilling.  In that case, water may spill into the handle and leak onto the counter.

  • What does Brita remove from tap water

    The Brita Dispenser reduces contaminants found in tap water including chlorine (taste and order), copper, cadmium, zinc and mercury to deliver great-tasting Brita filtered water. Substances reduced may not be in all users water. The Brita Dispenser does not remove fluoride; teeth benefit from fluoride when they are exposed to a tiny yet regular supply of fluoride.

  • What Is The Shelf Life Of The Brita® Filter?

    The shelf life of an unused, packaged filter is indefinite. Filters should be kept in the sealed Brita® bag and stored in a cool, dry place until you’re ready to use them.

  • How Often Should I Change My Brita® Filter?

    For optimum performance of your Brita® product, it's important to change your Brita® filter on a regular basis. Users with hard water should increase filter changes.

    • Brita® Pitchers and Dispensers: Replace filter every 40 gallons or 2 months.
    • Brita® Water Bottles: Replace filter every 40 gallons or 2 months.
    • Brita® Faucet Water Filter Systems: Model OPFF-100: Replace filter every 94 gallons or 3 months. Model SAFF-100: Replace filter every 100 gallons or 4 months. Model FF-100: Replace filter every 100 gallons or 4 months.
     

  • How Do I Prepare And Change The Filter In My Brita® Products?

    Just a few simple steps and you're on your way to enjoying healthier, great-tasting water with your Brita® Pitcher, Dispenser, Faucet System or Bottle – no filter soaking needed!

    Brita Pitcher and Dispenser Filters (no need to soak)

    1. Flush Brita® filter with cold water for 15 seconds.
    2. Insert filter into reservoir by lining up groove in filter with notch in reservoir (you’ll notice that one is longer than the other. Press firmly to ensure a tight seal.
    3. Add cold tap water. Discard your first 3 pitchers of filter water, or use this water for plants. It is normal for carbon dust to appear in your first fillings.
    4. Replace filter every 40 gallons or two months.
     

    Brita® Bottle Filters (no need to soak)

    Sport Bottles

    1. Remove filter from filter housing.
    2. Push new filter firmly into housing.
    3. Unscrew cap and fill bottle with cold tap water. Tighten cap firmly.
    4. Squeeze one full bottle of water through the filter to activate before use.
      Hard Sided Bottles
    1. Rinse filter under running water for 15 seconds.
    2. Place new filter into housing and press down firmly until filter is flush with straw.
    3. Align lid and straw in unlocked position, then rotate straw to lock.
      Brita Faucet Filters (no need to soak)
    1. Wash hands with soap and water, then remove Brita® filter from bag.
    2. Flush Brita® Faucet system for 5 minutes to activate the filter and remove any carbon dust.
    3. The 100-gallon Brita® filter life begins after the flushing process.

  • How Do I Reset My Electronic/Volumetric Filter Indicator?

    The manual reset procedure can be performed by removing the filter and by waiting 30 seconds before placing the filter back into the cartridge.

  • How Do I Read My Electronic/Volumetric Filter Indicator?

    Basic Brita® Faucet Filtration System MODEL OPFF-100, Model SAFF-100

    • Green: Your filter is working.
    • ½ Red ½ Green: Replace filter soon. The filter cartridge has 2 weeks or approximately 20 gallons of life left.
    • Red: Filter cartridge has reached the end of its life and needs to be replaced.
    Complete Faucet Filtration System with Advanced Features MODEL FF-100
    • Flashing Green: Filter is working.
    • Flashing Amber: Replace filter soon.
    • Flashing Red: Replace filter now.

  • Care & Maintenance

    What Are The Black Specks In The Reservoir Of My Brita® Pitcher and/or Dispenser?

    Seeing carbon particles in the pitcher or dispenser after several weeks of use is normal with our older filters Check out our new & improved, Advanced Filter that has no more black flecks in your water here.

  • Can I recycle my Brita?

    Yes Brita® has partnered with TerraCycle® to create a free recycling program for Brita® pitchers, dispensers, bottles, faucet systems, all filters, and filter packaging, as well as a fundraising opportunity for participants. Give all of your old Brita® products a new life and feel good about refreshing your pitcher, bottle, or any Brita® product! For those already signed up in the program, we are now asking that you collect 2 lbs. of Brita® products to earn the TerraCycle® point donation. By encouraging larger shipments, we can help reduce fuel costs and create an even smaller environmental footprint. Once you’ve collected your recycling, allow each item to dry thoroughly before placing in a trash bag and packing in a box. Simply print your free shipping label from TerraCycle® program page and ship.

    For those new to the program, click the Sign Up Now button on the TerraCycle® program page and you can begin shipping in your Brita products following the steps above.”

  • Is my Brita BPA free?

    Yes, all Brita pitchers, bottles, faucet mounts, dispensers and filters are BPA-free.

  • What Should I Do If My Product Cracks Or Breaks?

    Although built to last, Brita® products can crack or break due to a variety of unfortunate circumstances. The good news is that Brita® can send you the replacement part you need should your water filtration system parts crack or break. In fact, some parts may be covered under your Brita® warranty. Brita® can replace the following types of parts for your Pitcher:

    • Lids
    • Reservoirs
    • Pitcher bodies

    Please call a customer service representative at 1-800-24-BRITA for further support.

  • Are There Things I Should Avoid With My Brita® Water Bottle Filter?

    Hot water:

    • Don’t filter water that is over 100°F/38°C. Hot water may release some contaminants that could be found in your tap water.
    • Running hot water through the unit can severely diminish the system’s filtration abilities. If this happens, you should replace your Brita® faucet filter to ensure you enjoy all of Brita®’s filtration benefits.
    Well water:
    • Don’t fill your Brita® Filtration Bottle with well water that isn’t regularly tested to be microbiologically safe.
    • This filter is intended to be used only with municipally treated tap water or well water that is regularly tested.

  • How Do I Clean My Brita® Faucet Filter?

    If it has not been used for several days, let water run through the filter for 30 seconds before use, in order to wet and reactivate the system’s filter.

  • Manuals & Warranties

    Where Can I Download A Product Manual?
  • Is My Brita Under Warranty?

    We offer a 30-day, unconditional, 100% money-back guarantee on all Brita® Pitchers, Faucet Filter Systems, Water Bottles and Filters. If you’re having a problem with a Brita® Pitcher, Brita® Faucet or Brita® Bottle Filter, we’ve got you covered. Call 1-800-24-BRITA (US) or 1-800-387-6940 (Canada) for customer assistance.

  • Brita® Faucet Filtration System Warranty

    Model OPFF-100

    Brita LP (Warrantor) warrants your Brita® Faucet Filtration System with Advanced Features (Model FF-100 and SAFF-100) for one year from the date of purchase (except for the filter cartridge, which is warranted for 30 days) against all defects in materials and workmanship, when used in compliance with the user’s guide. If for any reason the product proves to be defective within one year from the date of purchase, call Brita Consumer Services at 1-800-24-BRITA (U.S.) or 1-800-387-6940 (Canada), or ship the unit to the address below and the unit will be repaired or replaced without charge. Please package your unit carefully to avoid damage in transit.

    This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. The Warrantor assumes no responsibility for incidental or consequential damages; for damages arising out of misuse of the product or the use of any unauthorized attachment; or for damages resulting from the use of the product with a defective water faucet. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    Should service be required during or after the warranty period, or should you have any questions regarding how to use your Brita product, please call Brita Consumer Services at 1-800-24-BRITA (U.S.) or 1-800-387-6940 (Canada) Monday through Friday between 9:00 AM and 5:30 PM, Eastern Standard Time.

    In U.S. Brita LP

    1221 Broadway
    Oakland, CA, U.S.A.
    94612-1888

    In Canada:

    BRITA Canada Corporation
    150 Biscayne Crescent
    Brampton, ON, Canada
    L6W 4V3

    Brita® Faucet Filtration System with Advanced Features

    Model FF-100 and Model SAFF-100) Limited One-year Warranty

    The Brita LP (Warrantor) warrants your BRITA® On Tap Faucet Filter System (FF-100 and SAFF-100) for one year from the date of purchase (except for the filter cartridge which is warranted for 30 days) against all defects in materials and workmanship, when used in compliance with the user’s guide. If for any reason the product proves to be defective within one year from the date of purchase, call BRITA Consumer Services at 1-800-24-BRITA (U.S.) or 1-800-387-6940 (Canada), or ship the unit to the address below and the unit will be repaired or replaced without charge. Please package your unit carefully to avoid damage in transit.

    This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. The Warrantor assumes no responsibility for incidental or consequential damages; for damages arising out of misuse of the product or the use of any unauthorized attachment; or for damages resulting from the use of the product with a defective water faucet. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    Should service be required during or after the warranty period, or should you have any questions regarding how to use your Brita product, please call Brita Consumer Services at 1-800-24-BRITA (U.S.) or 1-800-387-6940 (Canada) Monday through Friday between 9:00 AM and 5:30 PM, Eastern Standard Time.

    In U.S. Brita LP

    1221 Broadway
    Oakland, CA, U.S.A.
    94612-1888

    In Canada: BRITA Canada Corporation

    150 Biscayne Crescent
    Brampton, ON, Canada
    L6W 4V3

  • Brita® Water Filtration Pitcher, Dispenser & Bottle Warranty

    Limited Warranty: Brita® LP warrants to the consumer that FOR THE PERIOD OF NINETY (90) DAYS from the date of purchase, the BRITA® WATER FILTRATION PITCHER/DISPENSER/BOTTLE, when used strictly in accordance with instructions, has the effects on municipally treated, potable tap water described in the enclosed literature. During this 90-day period, if you discover that any parts of the pitcher or dispenser are damaged or broken, whether due to manufacturing, shipping or accidents while in use, we will replace the parts free of charge by calling 1-800-24-BRITA (U.S.) or 1-800-387-6940 (Canada). To the extent permitted by local law, this warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness, and precludes any other obligation on the part of the manufacturer, distributor or dealer, including any liability for special, incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. In U.S.: Brita LP, 1221 Broadway, Oakland, CA 94612-1888, 1-800-24-BRITA. In Canada: Brita® LP, 150 Biscayne Crescent, Brampton, ON L6W 4V3, 1-800-387-6940

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