How To Use Your Dispenser

Dispenser FAQs

  • Replacement Filters

    What Does Brita® Remove From Tap Water?

    The Brita Dispenser reduces contaminants found in tap water including chlorine (taste and order), copper, cadmium, zinc and mercury to deliver great-tasting Brita filtered water. Substances reduced may not be in all users water.  

  • What Is The Shelf Life Of The Brita® Filter?

    The shelf life of an unused, packaged filter is indefinite. Filters should be kept in the sealed Brita® bag and stored in a cool, dry place until you’re ready to use them.

  • How Often Should I Change My Brita® Filter?

    For optimum performance of your Brita® product, it's important to change your Brita® Dispenser filter every 40 gallons or 2 months. Users with hard water should increase filter changes.  

  • Care & Maintenance

    Can I recycle my Brita?

    Yes Brita® has partnered with TerraCycle® to create a free recycling program for Brita® pitchers, dispensers, bottles, faucet systems, all filters, and filter packaging, as well as a fundraising opportunity for participants. Give all of your old Brita® products a new life and feel good about refreshing your pitcher, bottle, or any Brita® product! For those already signed up in the program, we are now asking that you collect 2 lbs. of Brita® products to earn the TerraCycle® point donation. By encouraging larger shipments, we can help reduce fuel costs and create an even smaller environmental footprint. Once you’ve collected your recycling, allow each item to dry thoroughly before placing in a trash bag and packing in a box. Simply print your free shipping label from TerraCycle® program page and ship.

    For those new to the program, click the Sign Up Now button on the TerraCycle® program page and you can begin shipping in your Brita products following the steps above.”

  • Is my Brita BPA free?

    Yes, all Brita pitchers, bottles, faucet mounts, dispensers and filters are BPA-free.

  • What Should I Do If My Product Cracks Or Breaks?

    Although built to last, Brita® products can crack or break due to a variety of unfortunate circumstances. The good news is that Brita® can send you the replacement part you need should your water filtration system parts crack or break. In fact, some parts may be covered under your Brita® warranty. Brita® can replace the following types of parts for your Pitcher:

    • Lids
    • Reservoirs
    • Pitcher bodies

    Please call a customer service representative at 1-800-24-BRITA for further support.

  • How Long Can I Store Water In My Brita® Product ?

    Store your Brita® in a cool, shady place. Don't keep your Brita® in bright sunlight, since the bright light and warmth helps algae grow. If you are going to be away for a few days, put your Brita® in the refrigerator.

  • Where Can I Buy My Brita® Dispenser?

    Please see our complete list of retailers or purchase online.

  • How Do I Prepare And Change The Filter In My Brita® Dispenser?

    Just a few simple steps and you're on your way to enjoying healthier, great-tasting water with your Brita® Dispenser – no more need to soak! Brita® Dispenser Filters (no need to soak)

    • Wash hands with soap and water, then remove Brita® filter from bag.
    • Handwash Brita® Dispenser, lid and reservoir with mild detergent.
    • Hold Brita filter upright under cold, running tap water for a few seconds.
    • Line up the Brita® filter groove with reservoir notch, and insert.
    • Press firmly to ensure a tight seal.
    • Discard (or water plants with) first 2-3 of filtered water.

  • How Do I Clean My Brita® Dispenser?

    Brita® Dispensers are very low maintenance when it comes to upkeep and care. Simply handwash the lid and reservoir with a mild detergent.

  • What Are The Black Specks In The Reservoir Of My Brita® Dispenser?

    Seeing carbon particles in the dispenser after several weeks of use is normal with our older filters Check out our new & improved, Advanced Filter that has no more black flecks in your water here.

  • Manuals & Warranties

    Is My Brita Under Warranty?

    We offer a 30-day, unconditional, 100% money-back guarantee on all Brita® Pitchers, Faucet Filter Systems, Water Bottles and Filters. If you’re having a problem with a Brita® Pitcher, Brita® Faucet or Brita® Bottle Filter, we’ve got you covered. Call 1-800-24-BRITA (US) or 1-800-387-6940 (Canada) for customer assistance.

  • Brita® Water Filtration Pitcher, Dispenser & Bottle Warranty

    Limited Warranty: Brita® LP warrants to the consumer that FOR THE PERIOD OF NINETY (90) DAYS from the date of purchase, the BRITA® WATER FILTRATION PITCHER/DISPENSER/BOTTLE, when used strictly in accordance with instructions, has the effects on municipally treated, potable tap water described in the enclosed literature. During this 90-day period, if you discover that any parts of the pitcher or dispenser are damaged or broken, whether due to manufacturing, shipping or accidents while in use, we will replace the parts free of charge by calling 1-800-24-BRITA (U.S.) or 1-800-387-6940 (Canada). To the extent permitted by local law, this warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness, and precludes any other obligation on the part of the manufacturer, distributor or dealer, including any liability for special, incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. In U.S.: Brita LP, 1221 Broadway, Oakland, CA 94612-1888, 1-800-24-BRITA. In Canada: Brita® LP, 150 Biscayne Crescent, Brampton, ON L6W 4V3, 1-800-387-6940

  • Where Can I Download A Dispenser Product Manual?


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