How To Use Your Dispenser

Dispenser FAQs

  • Replacement Filters

    How often should I change my filter?

    It's important to change your filter regularly to maintain optimum performance. Users with hard water should increase frequency of filter changes. Activate your electronic filter change indicator or cling calendar when you install a new filter to help you keep track of your usage.

    Filter replacement depends on filter and product type.

    • Brita® Standard (White) Filter: every 40 gallons (about 2 months)
    • Brita Longlast® (Blue) Filter: every 120 gallons (about 6 months)
    • Brita Stream® (Gray) Filter: every 40 gallons (about 2 months)
    • Brita® Water Bottles: Replace filter every 40 gallons (about 2 months)
    • Brita® Faucet Water Filter Systems: Model OPFF-100: Replace filter every 94 gallons or 3 months. Model SAFF-100: Replace filter every 100 gallons or 4 months. Model FF-100: Replace filter every 100 gallons or 4 months.

    We are here to help — sign up to receive an email or text reminder when to replace your filter, save money and keep your water tasting great.

  • How do I use my filter change indicator if I’ve purchased Brita Longlast® Filters?

    The blue Brita Longlast® Filters last up to six months* (120 gallons), which is three times longer than our standard filters. If you purchased your Brita® pitcher or dispenser before 2019, your filter change indicator may not track Longlast Filter life. The following questions address how to accurately track Longlast Filter life:

    I have an electronic filter indicator. How do I track my Brita Longlast® Filter life?

    If the electronic filter indicator on your pitcher or dispenser lid looks like the image below, then you’re all set to track Longlast Filter life. Instructions on how to use this indicator are in the User’s Guide. If your electronic filter indicator does not look like the image below, it can only track the filter life of standard filters, and not Longlast Filters. To track your filter life, you can sign up for personalized filter change reminder emails so you’ll always know when it’s time to change your filter.



    I have a sticker filter indicator. How do I track my Brita Longlast® Filter life?

    If your sticker indicator looks like the image below, you’re all set to track Longlast Filter life. See instructions below for how to use this indicator. If your sticker indicator does not look like the image, it’s an older version. But, you can still use this indicator to track Longlast Filter life. Simply place the right side of the sticker on top of the month six months after you change your filter. For example, if you change your filter in January, place the left side of the sticker over “Jan” and place the right side of the sticker diagonally over “June.” Then you’ll know to change your filter in June. To track your filter life, you can also sign up for personalized filter change reminder emails so you’ll always know when it’s time to change your filter.




    *Approximate timing based on filter life and average family usage of 11 glasses per day. Standard filter life is 40 gallons. Longlast Filter life is 120 gallons.

  • What does Brita remove from tap water

    The Brita Dispenser reduces contaminants found in tap water including chlorine (taste and order), copper, cadmium, zinc and mercury to deliver great-tasting Brita filtered water. Substances reduced may not be in all users water. The Brita Dispenser does not remove fluoride; teeth benefit from fluoride when they are exposed to a tiny yet regular supply of fluoride.

  • Care & Maintenance

    What should I do if my product breaks or cracks?

    Although built to last, Brita® products can crack or break due to a variety of unfortunate circumstances. We stand by our products and offer both a 30-day, unconditional, 100% money-back guarantee and a 1-year warranty in case your Brita® gets damaged. Your satisfaction is important to us, whether or not you are within the warranty period. Please don’t ever hesitate to contact us via this page or call 1-800-24-BRITA for support.

  • Is my Brita® BPA-free?

    Yes, all Brita® pitchers, bottles, faucet mounts, dispensers and filters are BPA-free.

  • What are the black specks in the reservoir of my Brita® Pitcher?

    Seeing carbon particles in the pitcher after several weeks of use is normal with our older filters.

  • Where Can I Buy My Brita® Dispenser?

    Please see our complete list of retailers or purchase online.

  • How Do I Prepare And Change The Filter In My Brita® Dispenser?

    Just a few simple steps and you're on your way to enjoying healthier, great-tasting water with your Brita® Dispenser – no more need to soak! Brita® Dispenser Filters (no need to soak)

    • Wash hands, and remove filter from bag.
    • Hand-wash system periodically with a mild detergent (no abrasive cleaners). Rinse well. Do not wash in dishwasher.
    • Insert filter into reservoir by lining up groove in filter with notch in reservoir. Press firmly for a tight seal. Fill the reservoir with cold tap water. Discard your first dispenser of filtered water, or use to water plants.
    • Set up your pitcher’s electronic indicator for use with the Longlast Filter, using the sticker provided.

  • How Do I Clean My Brita® Dispenser?

    Brita® Dispensers are very low maintenance when it comes to upkeep and care. Simply handwash the lid and reservoir with a mild detergent.

  • Manuals & Warranties

    Is my Brita® under warranty?

    We offer a 30-day, unconditional, 100% money-back guarantee on all Brita® Pitchers, Faucet Filter Systems, Water Bottles and Filters. If you’re having a problem with a Brita® Pitcher, Brita® Faucet or Brita® Bottle Filter, we’ve got you covered. Call 1-800-24-BRITA (US) or 1-800-387-6940 (Canada) for customer assistance.

    Brita® Water Filtration Pitcher, Dispenser & Bottle Warranty
    Limited Warranty: Brita® LP warrants to the consumer that FOR THE PERIOD OF NINETY (90) DAYS from the date of purchase, the BRITA® WATER FILTRATION PITCHER/DISPENSER/BOTTLE, when used strictly in accordance with instructions, has the effects on municipally treated, potable tap water described in the enclosed literature. During this 90-day period, if you discover that any parts of the pitcher or dispenser are damaged or broken, whether due to manufacturing, shipping or accidents while in use, we will replace the parts free of charge by calling 1-800-24-BRITA (U.S.) or 1-800-387-6940 (Canada). To the extent permitted by local law, this warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness, and precludes any other obligation on the part of the manufacturer, distributor or dealer, including any liability for special, incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. In U.S.: Brita® LP, 1221 Broadway, Oakland, CA 94612-1888, 1-800-24-BRITA. In Canada: Brita® LP, 150 Biscayne Crescent, Brampton, ON L6W 4V3, 1-800-387-6940.

  • Where Can I Download A Dispenser Product Manual?
  • Recycling

    What can I send in through this program?

    You may send in the following types of waste through this program:

    1. Brita® pitchers
    2. Brita® bottles
    3. All types of Brita® filters
    4. Brita® faucet filtration systems
    5. Brita® filter packaging
    6. Brita® dispensers

  • Can I only collect Brita®-branded packaging?

    Yes, please only send in Brita® products and packaging through this program. Please refer to the accepted waste for the types of waste that are accepted.

  • Does my shipment have to weigh a certain amount before I can send it in?

    Please collect a minimum of 5 pounds of used Brita® products before shipping (5 lbs ~ 17 water filters). Keep in mind, you can also recycle other Brita® products such as pitchers and bottled to help you reach the minimum. While we will still accept smaller shipments, we are encouraging you to please hold off on shipping us your used Brita® products until you have collected the minimum of 5 pounds because it decreases the environmental impact of transportation from this program. If you consider the number of shipments we receive on a regular basis, you will realize that this small change can make a substantial difference. Together, we can make this program an even bigger win for the environment!

  • Do I need to clean the waste before I send it in?

    No, you do not need to clean the waste before sending it in. However, please remember that UPS will not accept dripping packages, so make sure your waste is dry prior to shipping.

  • Who is your recycling partner?

    We work with TerraCycle, an award-winning and globally recognized company based out of the United States. TerraCycle is Eliminating the Idea of Waste® by recycling the “non-recyclable.” Whether it’s coffee capsules from your home, pens from school or plastic gloves from a manufacturing facility, TerraCycle can collect and recycle almost any form of waste. We’ve partnered with them to provide our consumers with a recycling solution for our product.

  • How do I ship my Brita® filters and packaging?

    Remember to please collect a minimum of 5 pounds of used Brita® products before shipping (5 lbs ~ 17 water filters). Simply sign into your Brita® account and complete the shipping label request form found on the Brita® Recycling page. You will then receive an email containing your unique UPS shipping label. All you have to do then is fill up a box or bag, affix the label, and drop it off at any UPS location. Please note, TerraCycle Recycling programs are open to all U.S. States EXCEPT for Alaska and Hawaii. We apologize for the inconvenience and hope to have programs running in those states at some point in the future.

  • What will TerraCycle do with the Brita® filters and packaging?

    Once collected, the Brita® products and packaging are separated by composition and shredded to make new recycled products.

  • I am having trouble getting my shipping label, what should I do?

    Often times the label may get stuck in a spam folder, so check your spam or junk folder. The email will come from brigades-no-reply@terracycle.net. Another common issue is information errors. Please make sure to double check all fields are entered correctly and accurately. If you still do not receive your label you can contact the TerraCycle customer support team at 1-866-967-6766 or customersupport@terracycle.com.