How To Use Your Dispenser

Dispenser FAQs

  • Brita Stream® Dispenser

    How do I use my SmartLight™ Indicator on my Stream® Dispenser?

    This indicator is designed to blink a ‘status’ light every time the spigot handle is open. If the filter is good to use you will see a green light slowly blinking 3 times. Once you reach 40 gallon the light will frantically blink 5 times, letting you know it’s time to get rid of the old filter and place a new filter on the spigot.

  • How do I know if my SmartLight™ Indicator was successfully activated?

    If your indicator was activated properly, you should see a green light blinking on your spigot every time you open the spigot handle. If it has not been activated properly, once you open the spigot handle you will see only one red flash after 2 seconds. To activate you need to open the spigot handle and press the button 3 times.

  • How do I reset my SmartLight™ Indicator?

    There is a feature on this indicator that makes effortless to replace your filter reset your indicator. Once your indicator is blinking red, you just need to take the old filter out, place a new filter (already rinsed for 15 seconds) and the indicator light will shine green/red for 5 times to confirm a successful reset. Every time you open the spigot you will now see the green light again.

  • Replacement Filters

    How do I use my filter change indicator if I’ve purchased Brita Longlast® Filters?

    Blue Brita Longlast® Filters last up to six months (120 gallons),* three times longer than our Standard™ Filters. If you purchased your Brita® Pitcher or Dispenser before 2019, your filter change indicator may not track Longlast® Filter life. The following questions address how to track Longlast® Filter life for these older models: 

    I have an electronic filter indicator. How do I track my Brita Longlast® Filter life?

    If the electronic filter indicator on your pitcher or dispenser lid looks like the image below, then you’re all set to track Longlast® Filter life. Instructions are in the User Guide. If your electronic filter indicator does not look like the image below, it can only track the filter life of Standard™ Filters, and not Longlast® Filters. To track your filter life, you can sign up for personalized filter change reminder emails so you’ll always know when it’s time to change your filter. 



    I have a sticker filter indicator. How do I track my Brita Longlast® Filter life?

    If your sticker indicator looks like the image below, you’re all set to track Longlast® Filter life. See instructions below.

    If your sticker indicator does not look like the image, it’s an older version. But, you can still use this indicator to track Longlast® Filter life. Place the right side of the sticker on top of the month six months after you change your filter. For example, if you change your filter in January, place the left side of the sticker over “Jan” and place the right side of the sticker diagonally over “June.” Then you’ll know to change your filter in June. To track your filter life, you can also sign up for personalized filter change reminder emails so you’ll always know when it’s time to change your filter.

  • How often should I change my filter?

    It's important to change your filter regularly for optimal performance. If you have hard water, you may need to change filters more often. Use your cling calendar, or activate your electronic filter change indicator, when you install a new filter to help keep track of your usage. Filter replacement depends on filter and product type.

    Pitcher and Dispenser Filters*

    • Brita® Standard (White) Filter: Every 40 gallons (about 2 months)
    • Brita® Longlast® (Blue) Filter: Every 120 gallons (about 6 months)
    • Brita® Stream® (Gray) Filter: Every 40 gallons (about 2 months)


    Bottles† and Faucet Filtration Systems*
    • Brita® Water Bottles: Every 40 gallons (about 2 months)
    • Brita® Faucet Filtration System Model OPFF-100: Ever 94 gallons (about 4 months).
    • Brita® Faucet Filtration System Model SAFF-100: Every 100 gallons (about 4 months).
    • Brita® Faucet Filtration System Model FF-100: Every 100 gallons (about 4 months).


    • Sign up with My Brita™ to receive filter replacement reminders, money-saving offers and exclusive rewards.

      * Time estimates for Pitchers, Dispensers and Faucet Mount Systems are based on 11 glasses per day for an average household.
      † Approximate timing for Brita® Water Bottles is based on 64 ounces per day.

  • What does Brita remove from tap water

    The Brita Dispenser reduces contaminants found in tap water including chlorine (taste and order), copper, cadmium, zinc and mercury to deliver great-tasting Brita filtered water. Substances reduced may not be in all users water. The Brita Dispenser does not remove fluoride; teeth benefit from fluoride when they are exposed to a tiny yet regular supply of fluoride.

  • Care & Maintenance

    What should I do if my product breaks or cracks?

    Although built to last, Brita® products can crack or break due to a variety of unfortunate circumstances. We stand by our products and offer both a 30-day, unconditional, 100% money-back guarantee and a 1-year warranty in case your Brita® gets damaged. Your satisfaction is important to us, whether or not you are within the warranty period. Please don’t ever hesitate to contact us via this page or call 1-800-24-BRITA for support.

  • Where Can I Buy My Brita® Dispenser?

    Please see our complete list of retailers or purchase online.

  • How Do I Prepare And Change The Filter In My Brita® Dispenser?

    Just a few simple steps and you're on your way to enjoying healthier, great-tasting water with your Brita® Dispenser – no more need to soak! Brita® Dispenser Filters (no need to soak)

    • Wash hands, and remove filter from bag.
    • Hand-wash system periodically with a mild detergent (no abrasive cleaners). Rinse well. Do not wash in dishwasher.
    • Insert filter into reservoir by lining up groove in filter with notch in reservoir. Press firmly for a tight seal. Fill the reservoir with cold tap water. Discard your first dispenser of filtered water, or use to water plants.
    • Set up your pitcher’s electronic indicator for use with the Longlast Filter, using the sticker provided.

  • How Do I Clean My Brita® Dispenser?

    Brita® Dispensers are very low maintenance when it comes to upkeep and care. Simply handwash the lid and reservoir with a mild detergent.

  • What are the black specks in the reservoir of my Brita® Pitcher?

    Seeing carbon particles in the pitcher after several weeks of use is normal with our older filters.

  • Is my Brita® BPA-free?

    Yes. All Brita Pitchers, Bottles, Faucet Mounts, Dispensers and Filters are BPA-free.

  • Manuals & Warranties

    Is my Brita® under warranty?

    We stand by our products and offer a 30-day unconditional 100% money-back guarantee and a 1-year warranty in case your Brita® gets damaged. Your satisfaction is important to us, whether or not your Brita® product is under warranty. Visit our Help Page, or call 1-800-24-BRITA or 1-800-387-6940 (Canada) for support.

  • Where Can I Download A Dispenser Product Manual?
  • Recycling

    What can I send in through this program?

    You may send in the following types of waste through our recycling program:

    If you have questions about recycling, please contact Customer Service.

  • Can I only send Brita®-branded packaging?

    Yes. Please only send in Brita® products and packaging through this program. Please refer to “What can I send in through this program” for the types of waste we accept. If you have questions about recycling, please contact Customer Service.

  • Does my shipment have to weigh a certain amount before I can send it in?

    Please collect a minimum of 5 pounds (around 17 water filters) of used Brita® products before shipping. Keep in mind, you can also include other Brita® products such as pitchers and bottles. We will accept smaller shipments, but we encourage you to hold off on shipping used Brita® products until you collect at least 5 pounds. This will decrease the environmental impact of transportation from this program. We receive a large number of shipments, and this small change can make a big difference.

  • Do I need to clean the waste before I send it in?

    No, we don’t require cleaning before sending in your Brita® products for recycling. However, please remember that UPS will not accept dripping packages, so be everything is dry prior to shipping.

  • Who is your recycling partner?

    We’re proud to partner with TerraCycle, an award-winning, globally recognized company based in the U.S., to provide our consumers with recycling services. TerraCycle is Eliminating the Idea of Waste® by recycling the “nonrecyclable.”

  • How do I ship my Brita® filters and packaging?

    Please collect a minimum of 5 pounds of used Brita® products before shipping (5 lbs. is about 17 water filters). Simply sign into your Brita® account and complete the shipping label request form found on the Brita® Recycling page. You’ll  receive an email containing a unique UPS shipping label. Then, fill up a box or bag with used products, affix the label, and drop it off at any UPS location. Please note, TerraCycle Recycling programs are open to all U.S. States EXCEPT Alaska and Hawaii. We apologize for the inconvenience and hope to have programs running in those states soon.

  • What will TerraCycle do with the Brita® filters and packaging?

    Once collected, the Brita® products and packaging are separated by composition and shredded to make new recycled products.

  • I'm having trouble getting my shipping label, what should I do?

    The label email may get stuck in a spam folder, so check your spam or junk folder. The email will come from brigades-no-reply@terracycle.net. Also, please check that all fields are entered correctly in your contact info. If you still don’t receive your label, contact TerraCycle Customer Support at 1-866-967-6766. or customersupport@terracycle.com.