How To Use Your

Pitcher FAQs

  • Replacement Filters

    How Often Should I Change My Brita® Filter?

    For optimum performance of your Brita® product, it's important to change your Brita® filter on a regular basis. Keep the fresh, great-tasting filtered water flowing by replacing your filter every 40 gallons or approximately every two months. Users with hard water should increase filter changes.  

  • What Is The Shelf Life Of The Brita® Filter?

    The shelf life of an unused, packaged filter is indefinite. Filters should be kept in the sealed Brita® bag and stored in a cool, dry place until you’re ready to use them.

  • Where Can I Buy My Brita® Pitcher?

    Please see our complete list of retailers or purchase online.

  • How Do I Prepare And Change The Filter In My Brita® Pitcher?

    Our advanced Pitcher Filters no longer require pre-soak.

    1. Flush filter with cold water for 15 seconds.
    2. Insert filter into reservoir by lining up groove in filter with notch in reservoir (you’ll notice that one is longer than the other. Press firmly to ensure a tight seal.
    3. Add cold tap water. Discard your first 3 pitchers of filter water, or use this water for plants. It is normal for carbon dust to appear in your first fillings.
    4. Replace filter every 40 gallons or two months.

  • How Do I Reset The Electronic Filter Indicator On My Brita® Pitcher?

    Brita® Pitcher Models with Electronic Indicators:

    • Press the Reset button firmly for 5 seconds. If needed, use a capped ballpoint pen.
    • The green, yellow and red lights will simultaneously blink.
    • Release the RESET button when only the green light blinks.

    Test The Indicator Light
    • To show that the indicator is working, pour a glass of water. The green light should blink after the water is poured.
    • Blinking Yellow Light: Your filter is nearing its lifespan. Make sure you have a new filter on hand.
    • Blinking Red Light: The filter should be changed.

    Brita® Pitcher Models with Volumetric Indicators (Grand, Pacifica, Monterey)
    • Press the Reset button firmly for 5 seconds. If needed, use a capped ballpoint pen.
    • The green, yellow and red lights will simultaneously blink
    • Release the RESET button when only the green light blinks.

    Open the Fill Lid completely. ALWAYS fill the reservoir with water all the way to the provided “Max Fill” line. Close the Fill Lid.
    • Every time you fill the reservoir and close the Fill Lid, the indicator light will blink. A blinking green light indicates the filter is still good.
    • After 32 gallons or 6 weeks of use, the yellow light will blink indicating the filter should be changed SOON.
    • After 40 gallons or 2 months of use, the red light will blink indicating the filter should be replaced..

  • Care & Maintenance

    How Do I Clean My Brita® Pitcher?

    Brita® Pitchers are very low maintenance when it comes to upkeep and care. Simply handwash the lid and reservoir with a mild detergent.  

    Brita® Chrome Pitcher: Wipe the lid with a soft sponge soaked in a solution of one teaspoon of white vinegar in a cup of water.

    Pattern Series Pitchers: If water gets trapped under sleeve, let pitcher air dry upside-down at room temperature.

  • What Should I Do If My Pitcher Cracks Or Breaks?

    Although built to last, Brita® products can crack or break due to a variety of unfortunate circumstances. The good news is that Brita® can send you the replacement part you need should your water filtration system parts crack or break. In fact, some parts may be covered under your Brita® warranty. Brita® can replace the following types of parts for your Pitcher:

    • Lids
    • Reservoirs
    • Pitcher bodies

    Please call a customer service representative at 1-800-24-BRITA for further support.

  • How Long Can I Store Water In My Brita® Product ?

    Store your Brita® in a cool, shady place. Don't keep your Brita® in bright sunlight, since the bright light and warmth helps algae grow. If you are going to be away for a few days, put your Brita® in the refrigerator.

  • How Do I Assemble My Brita® Water Filtration System?

    Brita® Pitcher Filter Systems come pre-assembled. All you do is insert the filter and you're ready to start pouring great-tasting filtered water. For details, read How Do I Prepare And Change The Filter In My Brita® Products?

  • What Are The Black Specks In The Reservoir Of My Brita® Pitcher?

    Seeing carbon particles in the pitcher after several weeks of use is normal with our older filters. Check out our new & improved, Advanced Filter that has no more black flecks in your water here.

  • How do Brita® products compare to each other?


  • Manuals & Warranties

    Is My Brita Under Warranty?

    We offer a 30-day, unconditional, 100% money-back guarantee on all Brita® Pitchers, Faucet Filter Systems, Water Bottles and Filters. If you’re having a problem with a Brita® Pitcher, Brita® Faucet or Brita® Bottle Filter, we’ve got you covered. Call 1-800-24-BRITA (US) or 1-800-387-6940 (Canada) for customer assistance.

  • Brita® Water Filtration Pitcher, Dispenser & Bottle Warranty

    Limited Warranty: Brita® LP warrants to the consumer that FOR THE PERIOD OF NINETY (90) DAYS from the date of purchase, the BRITA® WATER FILTRATION PITCHER/DISPENSER/BOTTLE, when used strictly in accordance with instructions, has the effects on municipally treated, potable tap water described in the enclosed literature. During this 90-day period, if you discover that any parts of the pitcher or dispenser are damaged or broken, whether due to manufacturing, shipping or accidents while in use, we will replace the parts free of charge by calling 1-800-24-BRITA (U.S.) or 1-800-387-6940 (Canada). To the extent permitted by local law, this warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness, and precludes any other obligation on the part of the manufacturer, distributor or dealer, including any liability for special, incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. In U.S.: Brita LP, 1221 Broadway, Oakland, CA 94612-1888, 1-800-24-BRITA. In Canada: Brita® LP, 150 Biscayne Crescent, Brampton, ON L6W 4V3, 1-800-387-6940

  • Where Can I Download A Pitcher Product Manual?

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