Watch and Learn
What Does Brita® Remove From The Water?
Do the new advanced pitcher filters fit the older pitchers and dispensers?
Yes. Our new advanced filters are guaranteed to fit in all Brita® pitchers and dispensers.
What are the advanced filters and how do I use them?
Our advanced pitcher filter no longer require pre-soak so it's 2x faster to change and no black flecks. Used in all Brita® pitchers and dispensers, these BPA-free filters reduce chlorine taste and odor, mercury, copper, and cadmium — often found in tap water. To prepare and change the filter, follow these steps: 1) Flush Brita® filter with cold water for 15 seconds. 2) Insert filter into reservoir by lining up groove in filter with notch in reservoir (you’ll notice that one is longer than the other. Press firmly to ensure a tight seal. 3) Add cold tap water. Discard your first 3 pitchers of filter water, or use this water for plants. It is normal for carbon dust to appear in your first fillings. 4) Replace filter every 40 gallons or two months.
Which filters do I use for my Brita pitcher?
The latest pitcher and dispenser filters are compatible with all Brita pitchers and dispenser models.
How do I separate the reservoir from the pitcher body?
You may need to remove the filter in order to remove the reservoir so you can grip the center of the reservoir using the space where the filter normally sits. The reservoir is easier to remove when dry. Note you may need to twist the reservoir slightly to loosen before lifting up.
What is the difference between an electronic indicator (also known as a volumetric pour indicator) and the volumetric fill filter change indicator?
The electronic or volumetric pour filter change indicator measures the number of pours out of the pitcher, while the volumetric fill indicator measures the number of times you fill water into the reservoir. Learn how to reset and read your indicator here [link to how do I read/reset indicator].
How do I know what kind of filter change indicator is on my pitcher?
Grand, Pacifica, Monterey, Wave, Capri, Space Saver and Marina pitchers have Electronic or Volumetric Fill Indicators. Look for the sticker at the bottom of your pitcher for your model name. All other models have Volumetric pour filter change indicators.
How do I read and reset my filter change indicator?
The filter change indicator is designed to make it easy to know when it’s time to replace your filter. A green blinking light indicates that the filter is good. A yellow light indicates the filter should be replaced soon, while a red light blink indicates the filter should be replaced. Filter performance is not certified after 40 gallons. Changing your filter regularly helps ensure you have healthier*, great-tasting water. * Certified to reduce copper. Substances reduced may not be in all users’ water. Reset your filter change indicator each time you replace your filter: 1) To reset, press the “RESET” button (on some models called the “STATUS” button) below the lights on the indicator 2) Release the button when the green light blinks 3) Open the Fill Lid completely. ALWAYS fill the reservoir with water all the way to the provided “Max Fill” line. Close the Fill Lid. Note, the “max fill” line is on the Volumetric fill models only 4) On the Electronic or Volumetric fill models, the indicator light will blink after every time you fill the reservoir and close the Fill Lid. On volumetric pour models the indicator light will blink after every time you pour from the pitcher. 5) After 100% of filter life is used (40 gallons), the red light will blink, indicating the filter should be replaced. Replace the filter and reset the indicator (see step 1).
How Often Should I Change My Brita® Filter?
For optimum performance of your Brita® product, it's important to change your Brita® filter on a regular basis. Keep the fresh, great-tasting filtered water flowing by replacing your filter every 40 gallons or approximately every two months. Users with hard water should increase filter changes.
What Is The Shelf Life Of The Brita® Filter?
The shelf life of an unused, packaged filter is indefinite. Filters should be kept in the sealed Brita® bag and stored in a cool, dry place until you’re ready to use them.
Where Can I Buy My Brita® Pitcher?
Please see our complete list of retailers or purchase online.
How Often Should I Change My Brita® Filter?
For optimum performance, it’s important to change your Brita® filter on a regular basis. Fortunately, Brita® replacement filters are inexpensive.
Faucet Filter Systems:
- Model OPFF-100: Filter lasts for 94 gallons.
- Model SAFF-100: Filter lasts for 100 gallons.
- Model FF-100: Filter lasts for 100 gallons or 4 months, whichever comes first.
How Do I Prepare And Change The Filter In My Brita® Pitcher?
Our advanced Pitcher Filters no longer require pre-soak.
- Flush filter with cold water for 15 seconds.
- Insert filter into reservoir by lining up groove in filter with notch in reservoir (you’ll notice that one is longer than the other. Press firmly to ensure a tight seal.
- Add cold tap water. Discard your first 3 pitchers of filter water, or use this water for plants. It is normal for carbon dust to appear in your first fillings.
- Replace filter every 40 gallons or two months.
How Do I Reset The Electronic Filter Indicator On My Brita® Pitcher?
Brita® Pitcher Models with Electronic Indicators:
- Press the Reset button firmly for 5 seconds. If needed, use a capped ballpoint pen.
- The green, yellow and red lights will simultaneously blink.
- Release the RESET button when only the green light blinks.
Test The Indicator Light
- To show that the indicator is working, pour a glass of water. The green light should blink after the water is poured.
- Blinking Yellow Light: Your filter is nearing its lifespan. Make sure you have a new filter on hand.
- Blinking Red Light: The filter should be changed.
Brita® Pitcher Models with Volumetric Indicators (Grand, Pacifica, Monterey)
- Press the Reset button firmly for 5 seconds. If needed, use a capped ballpoint pen.
- The green, yellow and red lights will simultaneously blink
- Release the RESET button when only the green light blinks.
Open the Fill Lid completely. ALWAYS fill the reservoir with water all the way to the provided “Max Fill” line. Close the Fill Lid.
- Every time you fill the reservoir and close the Fill Lid, the indicator light will blink. A blinking green light indicates the filter is still good.
- After 32 gallons or 6 weeks of use, the yellow light will blink indicating the filter should be changed SOON.
- After 40 gallons or 2 months of use, the red light will blink indicating the filter should be replaced..
Care & Maintenance
Can I recycle my Brita?
Yes Brita® has partnered with TerraCycle® to create a free recycling program for Brita® pitchers, dispensers, bottles, faucet systems, all filters, and filter packaging, as well as a fundraising opportunity for participants. Give all of your old Brita® products a new life and feel good about refreshing your pitcher, bottle, or any Brita® product! For those already signed up in the program, we are now asking that you collect 2 lbs. of Brita® products to earn the TerraCycle® point donation. By encouraging larger shipments, we can help reduce fuel costs and create an even smaller environmental footprint. Once you’ve collected your recycling, allow each item to dry thoroughly before placing in a trash bag and packing in a box. Simply print your free shipping label from TerraCycle® program page and ship.
For those new to the program, click the Sign Up Now button on the TerraCycle® program page and you can begin shipping in your Brita products following the steps above.”
Are Brita parts dishwasher safe?
Brita pitchers are not dishwasher safe. Hand-wash pitcher/dispenser, lid and reservoir periodically with a mild detergent. Do not wash in dishwasher. Do not use abrasive cleaners. Rinse well. TIP: For best results cleaning chrome pitcher lids, wipe with a soft sponge soaked in a solution of one teaspoon of vinegar in a cup of water. For Pattern Series Pitchers, if water gets trapped under sleeve, let pitcher air dry upside-down at room temperature.
How Do I Clean My Brita® Pitcher?
Brita® Pitchers are very low maintenance when it comes to upkeep and care. Simply handwash the lid and reservoir with a mild detergent.
Brita® Chrome Pitcher: Wipe the lid with a soft sponge soaked in a solution of one teaspoon of white vinegar in a cup of water.
Pattern Series Pitchers: If water gets trapped under sleeve, let pitcher air dry upside-down at room temperature.
What Should I Do If My Product Cracks Or Breaks?
Although built to last, Brita® products can crack or break due to a variety of unfortunate circumstances. The good news is that Brita® can send you the replacement part you need should your water filtration system parts crack or break. In fact, some parts may be covered under your Brita® warranty. Brita® can replace the following types of parts for your Pitcher:
- Pitcher bodies
Please call a customer service representative at 1-800-24-BRITA for further support.
How Long Can I Store Water In My Brita® Product ?
Store your Brita® in a cool, shady place. Don't keep your Brita® in bright sunlight, since the bright light and warmth helps algae grow. If you are going to be away for a few days, put your Brita® in the refrigerator.
How Do I Assemble My Brita® Water Filtration System?
Brita® Pitcher Filter Systems come pre-assembled. All you do is insert the filter and you're ready to start pouring great-tasting filtered water. For details, read How Do I Prepare And Change The Filter In My Brita® Products?
What Are The Black Specks In The Reservoir Of My Brita® Pitcher?
Seeing carbon particles in the pitcher after several weeks of use is normal with our older filters. Check out our new & improved, Advanced Filter that has no more black flecks in your water here.
How Can I Remove The Algae Film From My Brita® Pitcher?
Algae are organisms that live in water. Warmth and sunlight contribute to the growth. Public water systems may contain low levels of green algae, especially in warmer climates and in hot weather. The filter may capture some algae; some of the algae also may remain in the water once it has been filtered. If your pitcher is left in a warm or sunny area, algae in the filter or in the filtered water may start to grow. To avoid this growth, it is helpful to keep your pitcher in a cool place that is not in direct sunlight, and replace any filtered water that has been left sitting for several days or more. We also recommend that you change your filter regularly, at 40 gallons (about two months for the average household).
- Remove and discard old filter.
- Clean your Brita® system thoroughly using soap and water. Do not clean in Dishwasher. A small amount of unscented household bleach (1 tablespoon in 1 gallon of water soaked for 5 minutes) can also help with the cleaning.
- Condition and put in a new filter. Always replace filters on a regular basis: every 40 gallons (about 2 months for the average household).
- Use your Brita® Water Filtration System as you normally do, and refill the unit every day or two. It is also a good idea to thoroughly hand-wash the pitcher on a weekly basis. These steps will minimize the chance for algae growth.
- Store your Brita® Water Filtration System in a cool, shady place. Don't keep your Brita® system in bright sunlight, since the bright light and warmth helps algae grow. If you are going to be away for a few days, put your Brita® system in the refrigerator.
How do Brita® products compare to each other?
Manuals & Warranties
Is My Brita Under Warranty?
We offer a 30-day, unconditional, 100% money-back guarantee on all Brita® Pitchers, Faucet Filter Systems, Water Bottles and Filters. If you’re having a problem with a Brita® Pitcher, Brita® Faucet or Brita® Bottle Filter, we’ve got you covered. Call 1-800-24-BRITA (US) or 1-800-387-6940 (Canada) for customer assistance.
Brita® Water Filtration Pitcher, Dispenser & Bottle Warranty
Limited Warranty: Brita® LP warrants to the consumer that FOR THE PERIOD OF NINETY (90) DAYS from the date of purchase, the BRITA® WATER FILTRATION PITCHER/DISPENSER/BOTTLE, when used strictly in accordance with instructions, has the effects on municipally treated, potable tap water described in the enclosed literature. During this 90-day period, if you discover that any parts of the pitcher or dispenser are damaged or broken, whether due to manufacturing, shipping or accidents while in use, we will replace the parts free of charge by calling 1-800-24-BRITA (U.S.) or 1-800-387-6940 (Canada). To the extent permitted by local law, this warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness, and precludes any other obligation on the part of the manufacturer, distributor or dealer, including any liability for special, incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. In U.S.: Brita LP, 1221 Broadway, Oakland, CA 94612-1888, 1-800-24-BRITA. In Canada: Brita® LP, 150 Biscayne Crescent, Brampton, ON L6W 4V3, 1-800-387-6940
Where Can I Download A Pitcher Product Manual?
What do I need to get started with my Infinity pitcher?
Set up is simple.
Step 1: Go to brita.com/infinity and follow the prompts. All you’ll need is:
- A Wi-Fi connected device (e.g., a smartphone, tablet or computer)
- Your Wi-Fi network name/password*
- Your Amazon username/password**
Step 2: Set up automated deliveries with Amazon.com during this activation process.
Step 3: Prep your first filter.
* Your wireless router name and password will be stored on the pitcher’s microchip. For details on erasing this information before disposing of or transferring the pitcher, please visit the FAQ section on brita.com/infinity. During activation, you’ll be required to provide certain personal information to Brita and Amazon as well as agree to terms and conditions related to the Infinity program. Your pitcher will also transmit information about its usage through Brita to Amazon.**Please review the privacy notices on brita.com and Amazon.com for more information about Brita’s and Amazon’s privacy practices. By participating in the Infinity program, you agree to the automatic reorder of a new filter each time your pitcher indicates that a new filter is needed, as further described in the Resetting Filter Change Indicator section of this user’s guide. To discontinue your participation in the Infinity program, please visit Amazon.com.
What do I do if my pitcher isn’t showing up in the Wi-Fi connection list?
On the pitcher, hold down the START button for 15 seconds. On your computer or device, click or tap the Wi-Fi connection icon in the menu bar or taskbar. The pitcher should display its name as something like Brita_123456. If you don’t see the pitcher listed, make sure the pitcher is nearby and try connecting again. If you have multiple networks, make sure to choose the strongest network (typically nearest where you plan to use/store the pitcher) when connecting to your pitcher. The strength of each network is denoted next to its name; a greater number of darkened bars indicate a stronger network connection.
What types of connection points and routers does the pitcher support?
Supported connection types:
- The Brita Infinity pitcher can be activated from 802.11a, 802.11b, 802.11g, and 802.11n-enabled Windows-based PCs, Android devices, Mac computers, and iOS devices.
- The Brita Infinity pitcher can connect and communicate through routers using NAT, DHCP, PPPoE, VPN Passthrough (IPSec, PPTP, and L2TP), DNS Proxy, SNMP, IPv6 (6to4 and manual tunnels)
- IEEE 802.11a/b/g/n
- Simultaneous dual-band 2.4GHz and 5GHz
- Radio output power: 20.5 dBm maximum (varies by country)
- Channels 1-11, 36-116, and 132-165 approved for use in the United States and Canada
- Guest networks/Hotspots that use a portal page to login.
- Enterprise access points configured to require certificates or some other form of enterprise authentication (aka “802.1X”, “RADIUS”, or “WPA/WPA2 Enterprise”).
- Networks with wireless range extenders.
My light display panel does not work. What do I do?
Brita offers a 30-day, unconditional, 100% money-back guarantee. If you’re having a problem with your pitcher, give us a call at (844) 511-0466, or send us a message from https://infinity.brita.com/contact-us/.
How do I cancel a filter replacement order?
You can cancel an auto reorder through your Amazon account. Amazon will send you an email letting you know when an order has been placed. You’ll have 24 hours to cancel the order.
Can I order more than one filter at a time?
With the Infinity pitcher, you only need one filter at a time because when it’s time to replace your filter, it will have been automatically reordered and shipped to you. Additional shipping and handling fees may apply.
Does changing my Brita account password affect the functionality of my Infinity pitcher?
No. Only changing the password on your Wi-Fi network will affect the functionality of your pitcher (see Troubleshooting Tips for advice on this).
What kind of information is stored on the pitcher?
Please note that your wireless router name and password will be stored on the pitcher’s microchip. When you activate the pitcher, you will be required to provide certain personal information to Brita and Amazon.com as well as agree to terms and conditions related to the Replenish program. Your pitcher will also transmit information about your pitcher and its usage through Brita to Amazon. Please review the privacy notices on Brita.com and Amazon.com for more information about Brita’s and Amazon’s privacy practices.
By participating in the Replenish program, you agree to the automatic re-order of a new filter each time your pitcher indicates that a new filter is needed, as further described in the Filter Change Indicator section of the User Guide. To discontinue your participation in the Infinity program, please visit your Amazon account.
Does the temperature of my refrigerator affect the functioning of the Indicator?
Your Brita Infinity pitcher is designed to maintain its functionality in typical refrigerator conditions.
How can I deactivate my pitcher completely, so that it can be activated again from scratch by a new user?
These are the instructions to follow before giving your pitcher to someone else, or discarding it:
- Go to your Amazon account.
- Go to Manage My Content and Devices.
- Click the Your Devices tab.
- Click the image of your Brita Infinity pitcher.
- Click the link to deregister to device.
- Confirm that you want to deregister your device.
- Hold down the start button on your pitcher for 15 seconds, until the blue connecting light blinks.
How can I unenroll from Amazon Dash Replenishment Service?
To un-enroll from Amazon Dash Replenishment, visit your Amazon account, and deregister your pitcher using Amazon’s Manage Devices function. (http://www.amazon.com/mycd)
Deregistering through your Amazon account is essential if you want to make any of the changes below:
- Change the email address associated with your Brita account (a new email address is the same as a new account, or a new user to the Infinity system).
- Change the Amazon account from the one you used when you activated the pitcher.
- Give your Brita Infinity pitcher to someone else to use.
How does it work?
Brita Infinity Pitcher tracks your water usage and orders a single replacement filter from Amazon when your filter nears its capacity. Activate your pitcher on your Wi-Fi network, drink filtered water, and via Wi-Fi, the Infinity pitcher sends a notification of when a new filter is nearly due, and Amazon has one delivered just in time.
For more information about Brita’s and Amazon’s privacy practices, please review the privacy notices on Brita.com and Amazon.com. By participating in the Infinity with Amazon Dash Replenishment program, you agree to the automatic order of a new filter when the filter change indicator has counted approximately 36 gallons so that a new filter will arrive close to when a filter change is needed, as further described in the Infinity user’s guide. To discontinue your participation in Infinity with Amazon Dash Replenishment, please visit Amazon.com.
I changed my Wi-Fi password. Will that affect the way my Brita Infinity pitcher works?
Resetting or making changes to your router settings will prevent your Brita Infinity pitcher from successfully reordering filters. If you have changed the name and/or password for the Wi-Fi network on which you activated your Brita Infinity pitcher, go through the Infinity activation process again, this time using the new Wi-Fi network name and password combination.
My Wi-Fi network signal appears very weak. Will the pitcher still work?
The Infinity pitcher has a connectivity reach of about 25 - 50 feet. Physical obstructions like brick walls and metal frames or siding can reduce its range.
While standing in a spot near where you’ll be refilling the pitcher with water, notice the Wi-Fi network connection icon on your Wi-Fi-connected computer or mobile device. If the Wi-Fi signal near the spot where you’ll refill your pitcher is strong enough for you to do an internet search, then it should be strong enough for your Brita Infinity pitcher to order a filter when it needs a replacement.
Do I need Wi-Fi to use the pitcher?
Yes. The Brita Infinity pitcher must be activated from a Wi-Fi-enabled and Wi-Fi connected device using an up-to-date browser. Your Infinity pitcher uses Wi-Fi to connect to the Brita cloud so that the Amazon Dash Replenishment service can automatically order and send you a replacement Brita filter right when you need it.
Where can I find more troubleshooting information?
Time for Change? Sign Up for Filter Reminders.
*NO PURCHASE NECESSARY. Legal residents of the 50 United States (D.C.), 18 years or older. Enter Contest by 5/31/16. To enter and for Official Rules, including prize descriptions, and Sweepstakes, visit http://splashstudio.brita.com/OfficialRules.html. Void where prohibited.