Watch and Learn
How do Brita® filters remove substances from tap water?
The standard Brita® filters have a sieve and bottom filter mesh that screen out larger particulate matter from the water. Activated carbon granules act like a sponge. An Ion Exchange Resin acts like a magnet to attract and hold the contaminants. Brita® Stream™ filters have a dual-layer innovative carbon form that provides a large surface area to act like a sponge to adsorb contaminants. Brita® Longlast filters have a patented pleated media embedded with proprietary active filtering agents that provides a large surface area to reduce contaminates for 120 gallons of water. And the Brita® bottle filter removes substances by passing the water through a carbon filter element designed to remove specific substances under low pressure. The bottle filter contains a proprietary blend of activated carbon and a binder that holds all the ingredients together. Water passes through a porous filter where chlorine (taste and odor) is adsorbed and broken down on the surface of the activated carbon. Lastly, the Brita® faucet mount filter uses water pressure to force water through a small carbon block and nonwoven. The nonwoven removes sediment and the block structure removes smaller contaminants. Water contact with the carbon block allows for the adsorption and trapping of contaminants.
Which filters do I use for my Brita® pitcher?
Brita® Standard™ filters are compatible with all Brita® Pitchers, except for Stream™ Pitchers.
How do I separate the reservoir from the pitcher body?
You may need to remove the filter in order to remove the reservoir so you can grip the center of the reservoir using the space where the filter normally sits. The reservoir is easier to remove when dry. Note you may need to twist the reservoir slightly to loosen before lifting up.
How do I reset the electronic filter indicator on my Brita® Pitcher?
Brita® Pitcher Models with Electronic Indicators:
- • Press the Reset button firmly for 5 seconds. If needed, use a capped ballpoint pen.
- • The green, yellow and red lights will simultaneously blink.
- • Release the RESET button when only the green light blinks.
Test The Indicator Light
- • To show that the indicator is working, pour a glass of water. The green light should blink after the water is poured.
- • Blinking Yellow Light: Your filter is nearing its lifespan. Make sure you have a new filter on hand.
- • Blinking Red Light: The filter should be changed.
Brita® Pitcher Models with Volumetric Indicators (Grand, Pacifica, Monterey)
- • Press the Reset button firmly for 5 seconds. If needed, use a capped ballpoint pen.
- • The green, yellow and red lights will simultaneously blink.
- • Release the RESET button when only the green light blinks.
Open the Fill Lid completely. ALWAYS fill the reservoir with water all the way to the provided “Max Fill” line. Close the Fill Lid.
- • Every time you fill the reservoir and close the Fill Lid, the indicator light will blink. A blinking green light indicates the filter is still good.
- • After 32 gallons or 6 weeks of use, the yellow light will blink indicating the filter should be changed SOON.
- • After 40 gallons or 2 months of use, the red light will blink indicating the filter should be replaced.
How do I identify different types of pitcher filters?
You can determine a filter type by its color:
- White=Brita® Standard
- Blue=Brita® Longlast
- Gray=Brita® Stream™
How often should I change my filter?
It's important to change your filter regularly to maintain optimum performance. Users with hard water should increase frequency of filter changes. Activate your electronic filter change indicator or cling calendar when you install a new filter to help you keep track of your usage.
Filter replacement depends on filter and product type.
- Brita® Standard (White) Filter: every 40 gallons (about 2 months)
- Brita® Longlast (Blue) Filter: every 120 gallons (about 6 months)
- Brita® Stream (Gray) Filter: every 40 gallons (about 2 months)
- Brita® Water Bottles: Replace filter every 40 gallons (about 2 months)
- Brita® Faucet Water Filter Systems: Model OPFF-100: Replace filter every 94 gallons or 3 months. Model SAFF-100: Replace filter every 100 gallons or 4 months. Model FF-100: Replace filter every 100 gallons or 4 months.
We are here to help — sign up to receive an email or text reminder when to replace your filter, save money and keep your water tasting great.
How do I prepare and change the filter in my Brita® Pitcher?
Our advanced Pitcher Filters no longer require pre-soak.
- Flush filter with cold water for 15 seconds.
- Insert filter into reservoir by lining up groove in filter with notch in reservoir (you’ll notice that one is longer than the other. Press firmly to ensure a tight seal).
- Add cold tap water. Discard your first 3 pitchers of filter water, or use this water for plants. It is normal for carbon dust to appear in your first fillings.
- Replace filter every 40 gallons or two months.
How do I read my electronic/volumetric filter indicator?
Basic Brita® Faucet Filtration System MODEL OPFF-100, Model SAFF-100
- Green: Your filter is working.
- ½ Red ½ Green: Replace filter soon. The filter cartridge has 2 weeks or approximately 20 gallons of life left.
- Red: Filter cartridge has reached the end of its life and needs to be replaced.
- Flashing Green: Filter is working.
- Flashing Amber: Replace filter soon.
- Flashing Red: Replace filter now.
What does Brita remove from tap water?
All Brita filters reduce contaminants found in tap water, including chlorine taste and odor. Some of our filters also remove copper, cadmium, zinc, mercury, even lead. Substances reduced may not be in all users’ water. Brita® filters keep a healthy level of fluoride, a water additive that promotes strong teeth.* *Applies to fluoridated municipal tap water.
What does Brita® remove from water?
The BPA-free Brita® bottle filter reduces chlorine (taste and odor) to deliver great-tasting Brita® filtered water.
What is the difference between an electronic indicator (also known as a volumetric pour indicator) and the volumetric fill filter change indicator?
The electronic or volumetric pour filter change indicator measures the number of pours out of the pitcher, while the volumetric fill indicator measures the number of times you fill water into the reservoir. Learn how to reset and read your indicator here.
How do I know what kind of filter change indicator is on my pitcher?
Grand, Pacifica, Monterey, Wave, Capri, Space Saver and Marina pitchers have Electronic or Volumetric Fill Indicators. Look for the sticker at the bottom of your pitcher for your model name. All other models have Volumetric pour filter change indicators.
How do I read and reset my filter change indicator?
The filter change indicator is designed to make it easy to know when it’s time to replace your filter. A green blinking light indicates that the filter is good. A yellow light indicates the filter should be replaced soon, while a red light blink indicates the filter should be replaced. Filter performance is not certified after 40 gallons. Changing your filter regularly helps ensure you have healthier*, great-tasting water.
Reset your filter change indicator each time you replace your filter:
- To reset, press the “RESET” button (on some models called the “STATUS” button) below the lights on the indicator.
- Release the button when the green light blinks.
- Open the Fill Lid completely. ALWAYS fill the reservoir with water all the way to the provided “Max Fill” line. Close the Fill Lid. Note, the “max fill” line is on the Volumetric fill models only.
- On the Electronic or Volumetric fill models, the indicator light will blink after every time you fill the reservoir and close the Fill Lid. On volumetric pour models the indicator light will blink after every time you pour from the pitcher.
- After 100% of filter life is used (40 gallons), the red light will blink, indicating the filter should be replaced. Replace the filter and reset the indicator (see step 1).
*Certified to reduce copper. Substances reduced may not be in all users’ water.
What is the shelf life of a Brita® Filter?
The shelf life of an unused, packaged filter is indefinite. Filters should be kept in the sealed Brita® bag and stored in a cool, dry place until you’re ready to use them.
Where can I buy my Brita® Pitcher?
Please see our complete list of retailers or purchase online.
Where can I find more information about Brita Stream
Where can I find more information about Infinity
Care & Maintenance
Can I recycle my Brita® products?
Yes Brita has partnered with TerraCycle® to create a free recycling program for Brita® pitchers, dispensers, bottles, faucet systems, filters and filter packaging. Visit the Brita Recycling page to get started, and give your old Brita® products a new life. Be sure to sign up with Brita Rewards so you can rack up points for recycling. Simply complete the form on the recycling page, and your free shipping label will be emailed to you. Make sure your waste is dry prior to shipping, pack them in a box, mail and we’ll take it from there. (Tip, you might want to place the Brita® products you’re shipping in a garbage liner or trash bag.) If you have further questions about recycling or shipping labels, please contact Customer Service and we’ll be happy to assist you.
Are Brita parts dishwasher safe?
Brita pitchers are not dishwasher-safe. Hand-wash pitcher/dispenser, lid and reservoir periodically with a mild detergent. Do not wash in dishwasher. Do not use abrasive cleaners. Rinse well. TIP: For best results cleaning chrome pitcher lids, wipe with a soft sponge soaked in a solution of one teaspoon of vinegar in a cup of water. For Pattern Series Pitchers, if water gets trapped under sleeve, let pitcher air dry upside-down at room temperature.
Is my Brita BPA-free?
Yes, all Brita pitchers, bottles, faucet mounts, dispensers and filters are BPA-free.
How do I clean my Brita® Pitcher?
Brita® Pitchers are very low maintenance when it comes to upkeep and care. Simply handwash the lid and reservoir with a mild detergent.
- • Brita® Chrome Pitcher: Wipe the lid with a soft sponge soaked in a solution of one teaspoon of white vinegar in a cup of water.
- • Pattern Series Pitchers: If water gets trapped under sleeve, let pitcher air dry upside-down at room temperature.
What should I do if my Pitcher cracks or breaks?
Although built to last, Brita® products can crack or break due to a variety of unfortunate circumstances. The good news is that Brita can send you the replacement part you need should your water filtration system parts crack or break. In fact, some parts may be covered under your Brita® warranty. Brita can replace the following types of parts for your Pitcher:
- Pitcher bodies
Please call a customer service representative at 1-800-24-BRITA for information.
How long can I store water in my Brita® Pitcher?
Store your Brita® in a cool, shady place. Don't keep your Brita® in bright sunlight, since the bright light and warmth helps algae grow. If you are going to be away for a few days, put your Brita® in the refrigerator.
What are the black specks in the reservoir of my Brita® Pitcher?
Seeing carbon particles in the pitcher after several weeks of use is normal with our older filters.
Manuals & Warranties
Is my Brita under warranty?
We offer a 30-day, unconditional, 100% money-back guarantee on all Brita® Pitchers, Faucet Filter Systems, Water Bottles and Filters. If you’re having a problem with a Brita® Pitcher, Brita® Faucet or Brita® Bottle Filter, we’ve got you covered. Call 1-800-24-BRITA (US) or 1-800-387-6940 (Canada) for customer assistance.
Brita® Water Filtration Pitcher, Dispenser & Bottle Warranty
Limited Warranty: Brita® LP warrants to the consumer that FOR THE PERIOD OF NINETY (90) DAYS from the date of purchase, the BRITA® WATER FILTRATION PITCHER/DISPENSER/BOTTLE, when used strictly in accordance with instructions, has the effects on municipally treated, potable tap water described in the enclosed literature. During this 90-day period, if you discover that any parts of the pitcher or dispenser are damaged or broken, whether due to manufacturing, shipping or accidents while in use, we will replace the parts free of charge by calling 1-800-24-BRITA (U.S.) or 1-800-387-6940 (Canada). To the extent permitted by local law, this warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness, and precludes any other obligation on the part of the manufacturer, distributor or dealer, including any liability for special, incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. In U.S.: Brita LP, 1221 Broadway, Oakland, CA 94612-1888, 1-800-24-BRITA. In Canada: Brita® LP, 150 Biscayne Crescent, Brampton, ON L6W 4V3, 1-800-387-6940.
Where can I download a Pitcher Product Manual?
Does the temperature of my refrigerator affect the functioning of the Indicator?
Your Brita Infinity pitcher is designed to maintain its functionality in typical refrigerator conditions.
What do I need to get started with my Infinity pitcher?
Set up is simple.
Step 1: Go to brita.com/infinity and follow the prompts. All you’ll need is:
- A Wi-Fi connected device (e.g., a smartphone, tablet or computer)
- Your Wi-Fi network name/password*
- Your Amazon username/password†
Step 2: Set up automated deliveries with Amazon.com during this activation process.
Step 3: Prep your first filter.
*Your wireless router name and password will be stored on the pitcher’s microchip. For details on erasing this information before disposing of or transferring the pitcher, please visit the FAQ section on brita.com/infinity. During activation, you’ll be required to provide certain personal information to Brita and Amazon as well as agree to terms and conditions related to the Infinity program. Your pitcher will also transmit information about its usage through Brita to Amazon.
†Please review the privacy notices on brita.com and Amazon.com for more information about Brita’s and Amazon’s privacy practices. By participating in the Infinity program, you agree to the automatic reorder of a new filter each time your pitcher indicates that a new filter is needed, as further described in the Resetting Filter Change Indicator section of this user’s guide. To discontinue your participation in the Infinity program, please visit Amazon.com.
What do I do if my pitcher isn’t showing up in the Wi-Fi connection list?
On the pitcher, hold down the START button for 15 seconds. On your computer or device, click or tap the Wi-Fi connection icon in the menu bar or taskbar. The pitcher should display its name as something like Brita_123456. If you don’t see the pitcher listed, make sure the pitcher is nearby and try connecting again. If you have multiple networks, make sure to choose the strongest network (typically nearest where you plan to use/store the pitcher) when connecting to your pitcher. The strength of each network is denoted next to its name; a greater number of darkened bars indicate a stronger network connection.
What types of connection points and routers does the pitcher support?
Supported connection types:
- The Brita Infinity pitcher can be activated from 802.11a, 802.11b, 802.11g and 802.11n-enabled Windows-based PCs, Android devices, Mac computers and iOS devices
- The Brita Infinity pitcher can connect and communicate through routers using NAT, DHCP, PPPoE, VPN Passthrough (IPSec, PPTP, and L2TP), DNS Proxy, SNMP, IPv6 (6to4 and manual tunnels)
- IEEE 802.11a/b/g/n
- Simultaneous dual-band 2.4GHz and 5GHz
- Radio output power: 20.5 dBm maximum (varies by country)
- Channels 1–11, 36–116, and 132–165 approved for use in the United States and Canada
Unsupported Connection points:
- Guest networks/Hotspots that use a portal page to login
- Enterprise access points configured to require certificates or some other form of enterprise authentication (aka “802.1X”, “RADIUS”, or “WPA/WPA2 Enterprise”)
- Networks with wireless range extenders
My light display panel does not work. What do I do?
Brita offers a 30-day, unconditional, 100% money-back guarantee. If you’re having a problem with your pitcher, give us a call at (844) 511-0466, or send us a message from https://infinity.brita.com/contact-us/.
How do I cancel a filter replacement order?
You can cancel an auto reorder through your Amazon account. Amazon will send you an email letting you know when an order has been placed. You’ll have 24 hours to cancel the order.
Can I order more than one filter at a time?
With the Infinity pitcher, you only need one filter at a time because when it’s time to replace your filter, it will have been automatically reordered and shipped to you. Additional shipping and handling fees may apply.
Does changing my Brita account password affect the functionality of my Infinity pitcher?
No. Only changing the password on your Wi-Fi network will affect the functionality of your pitcher (see Troubleshooting Tips for advice on this).
What kind of information is stored on the pitcher?
Please note that your wireless router name and password will be stored on the pitcher’s microchip. When you activate the pitcher, you will be required to provide certain personal information to Brita and Amazon.com as well as agree to terms and conditions related to the Replenish program. Your pitcher will also transmit information about your pitcher and its usage through Brita to Amazon. Please review the privacy notices on Brita.com and Amazon.com for more information about Brita’s and Amazon’s privacy practices.
By participating in the Replenish program, you agree to the automatic re-order of a new filter each time your pitcher indicates that a new filter is needed, as further described in the Filter Change Indicator section of the User Guide. To discontinue your participation in the Infinity program, please visit your Amazon account.
How do I deactivate my pitcher?
Deactivating is a two-step process: 1) Unenroll/deregister with Amazon. 2) Erase your pitcher’s Wi-Fi connectivity to the Brita cloud.
- Follow the steps under the FAQ “How can I unenroll from Amazon’s Dash Replenishment Service.”
- Once you’ve unenrolled/deregistered with Amazon, simply hold down the start button on your pitcher for 15 seconds.
How can I unenroll from Amazon Dash Replenishment Service?
To unenroll from Amazon Dash Replenishment, visit your Amazon account, and deregister your pitcher using Amazon’s Manage Devices function. (http://www.amazon.com/mycd)
Deregistering through your Amazon account is essential if you want to make any of the changes below:
- Change the email address associated with your Brita account (a new email address is the same as a new account, or a new user to the Infinity system).
- Change the Amazon account from the one you used when you activated the pitcher.
- Give your Brita Infinity pitcher to someone else to use.
How does it work?
Brita Infinity Pitcher tracks your water usage and orders a single replacement filter from Amazon when your filter nears its capacity. Activate your pitcher on your Wi-Fi network, drink filtered water, and via Wi-Fi, the Infinity pitcher sends a notification of when a new filter is nearly due, and Amazon has one delivered just in time.
For more information about Brita’s and Amazon’s privacy practices, please review the privacy notices on Brita.com and Amazon.com. By participating in the Infinity with Amazon Dash Replenishment program, you agree to the automatic order of a new filter when the filter change indicator has counted approximately 36 gallons so that a new filter will arrive close to when a filter change is needed, as further described in the Infinity user’s guide. To discontinue your participation in Infinity with Amazon Dash Replenishment, please visit Amazon.com..
I changed my Wi-Fi password. Will that affect the way my Brita® Infinity pitcher works?
Resetting or making changes to your router settings will prevent your Brita® Infinity pitcher from successfully reordering filters. If you have changed the name and/or password for the Wi-Fi network on which you activated your Brita® Infinity pitcher, go through the Infinity activation process again, this time using the new Wi-Fi network name and password combination.
My Wi-Fi network signal appears very weak. Will the pitcher still work?
The Infinity pitcher has a connectivity reach of about 25–50 feet. Physical obstructions like brick walls and metal frames or siding can reduce its range.
While standing in a spot near where you’ll be refilling the pitcher with water, notice the Wi-Fi network connection icon on your Wi-Fi-connected computer or mobile device. If the Wi-Fi signal near the spot where you’ll refill your pitcher is strong enough for you to do an internet search, then it should be strong enough for your Brita® Infinity pitcher to order a filter when it needs a replacement.
Do I need Wi-Fi to use the pitcher?
Yes. The Brita Infinity pitcher must be activated from a Wi-Fi-enabled and Wi-Fi connected device using an up-to-date browser. Your Infinity pitcher uses Wi-Fi to connect to the Brita cloud so that the Amazon Dash Replenishment service can automatically order and send you a replacement Brita filter right when you need it.
Where can I find more troubleshooting information?
What is the difference from deregistering and deactivating my pitcher?
Deregistering is the same as unenrolling in DRS. It is done through Amazon and removes your Infinity pitcher from the Dash Replenishment Service. Your pitcher will still function and is still connected to your home Wi-Fi, but you will not automatically order any filters. Deregistering through your Amazon account is essential if you want to make any of the changes below:
- Change the email address associated with your Brita account (a new email address is the same as a new account, or a new user to the Infinity system)
- Change your Amazon account associated with the pitcher
- Give your Brita® Infinity pitcher to someone else to use.
Deactivating goes one step further and erases your Wi-Fi connectivity on your pitcher. It is like a factory reset, returning the pitcher to the out of the box state. You should deactivate your pitcher if you are discarding the pitcher or giving ownership to someone else.
What is Brita® Stream™ and how does it work?
The new Brita® Stream with Filter-As-You-Pour™ Technology is our fastest water filtering pitcher system ever. Now you can have great tasting water, without the wait. Brita® Stream filters only work with Brita® Stream pitchers. To learn more watch our Stream video here.
Can I use a Standard or Longlast Filter in my Stream™ Pitcher?
No, Brita® Stream™ Filters only work with Stream Pitchers.
How often should I change my Brita® Stream™ Filter?
For optimum performance, it's important to change your Brita® Stream™ filter regularly. Keep your great-tasting filtered water flowing by replacing every 40 gallons or approximately every two months. Users with hard water should replace more frequently.
How do I prepare and change my Brita® Stream™ Filter?
- Flush your new Brita® Stream™ filter with cold water for 15 seconds.
- Insert filter into filter cage with blue ring facing up. Press filter until it clicks.
- Install filter cage onto lid with a firm twist.
- Activate electronic indicator. Fill pitcher and enjoy great-tasting water.
What can I send in through this program?
You may send in the following types of waste through this program:
- Brita® pitchers
- Brita® bottles
- All types of Brita® filters
- Brita® faucet filtration systems
- Brita® filter packaging
- Brita® dispensers
Can I only collect Brita®-branded packaging?
Yes, please only send in Brita® products and packaging through this program. Please refer to the accepted waste for the types of waste that are accepted.
Does my shipment have to weigh a certain amount before I can send it in?
No, your shipment can be any size. We only ask that you completely fill a shipping box or bag to maintain the eco-efficacy of the program.
Do I need to clean the waste before I send it in?
No, you do not need to clean the waste before sending it in. However, please remember that UPS will not accept dripping packages, so make sure your waste is dry prior to shipping.
Who is your recycling partner?
We work with TerraCycle, an award-winning and globally recognized company based out of the United States. TerraCycle is Eliminating the Idea of Waste® by recycling the “non-recyclable.” Whether it’s coffee capsules from your home, pens from school or plastic gloves from a manufacturing facility, TerraCycle can collect and recycle almost any form of waste. We’ve partnered with them to provide our consumers with a recycling solution for our product.
How do I ship my Brita® filters and packaging?
Simply sign into your Brita account and complete the shipping label request form found on the Brita Recycling page. You will then receive an email containing your unique UPS shipping label. All you have to do then is fill up a box or bag, affix the label, and drop it off at any UPS location.
What will TerraCycle do with the Brita® filters and packaging?
Once collected, the Brita® products and packaging are separated by composition and shredded to make new recycled products.