A proactive approach to protecting public health
As part of its commitment to the EPA’s Lead and Copper Rule Improvements (LCRI), West Virginia American Water is replacing lead service lines across the state, including more than 86,000 unknown lines in the Kanawha Valley Regional Water System, which serves Charleston and surrounding areas. To protect residents during this process, the utility distributed water pitchers and a 6-month supply of filters to all customers with identified lead service lines, with a special focus on schools and licensed childcare centers.
Smart systems and strong communication
To manage the program, West Virginia American Water used a work and asset management system that tracks filter distribution, identifies multi-unit properties, and aligns with service line replacement timelines. Alongside this, the utility launched a robust education campaign to inform residents about lead exposure risks, how to use their filters, and when their service lines would be replaced—using flyers, online resources, and community outreach.
Looking ahead
Lead and galvanized service line replacements will continue through 2026, with a goal to replace 10% of remaining lines annually starting in 2027, and full replacement by 2037. By combining thoughtful planning, clear communication, and a commitment to equity, Charleston is setting a strong example for how to protect communities during infrastructure upgrades.
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Learn more about West Virginia American Water’s Lead Reduction Program. Visit Site